Privacy Policy — Bilpin Coffee Stays
At Bilpin Coffee, we respect your privacy and are committed to protecting your personal information when you book or stay with us.
Information We Collect
When you make a booking, enquiry, or contact us, we may collect:
Your name
Email address
Phone number
Billing and payment information
Booking details and stay preferences
Information provided through Airbnb, Hostaway, Stayz, or other booking platforms
How We Use Your Information
We use your information to:
Confirm and manage bookings
Communicate important stay information
Provide guest support
Improve our accommodation and guest experience
Send relevant updates or offers relating to Bilpin Coffee stays and experiences
Third-Party Booking Platforms
Bookings made through platforms such as Airbnb, Hostaway, or Stayz may also be subject to their own privacy policies and terms of service.
Payment Information
Payments are securely processed through trusted third-party payment providers. Bilpin Coffee does not store full credit card details on our systems.
Security & Property Monitoring
To help protect guests, staff, animals, and property:
External security cameras may operate in outdoor areas only
No recording devices are used inside guest accommodation
Any monitoring devices are disclosed in accordance with booking platform policies and applicable Australian privacy laws
Dog-Friendly Property
As a working rural property and dog-friendly accommodation, guests acknowledge that other guests and dogs may be present onsite during their stay.
Sharing of Information
We do not sell your personal information. Information is only shared where reasonably necessary to:
Process bookings
Meet legal obligations
Protect property and guest safety
Operate accommodation services
Access & Updates
You may request access to, correction of, or deletion of your personal information by contacting us directly.
Contact :Bilpin Coffee
PO Box 3054 Bilpin, NSW, 2758 Australia
📞 +61 424 143 977
✉️ stay@bilpincoffee.com.au
By using our website or booking accommodation with Bilpin Coffee, you agree to this Privacy Policy.